Support

Write to support@talebindery.com. A person reads every email. Tell us your order number if it is about a printed book, and the book’s title if it is about a book.

Something on the site not working, or an idea? Use Suggestions, or the “Report a problem” link on the book itself, which tells us which book it is.

A printed book

Printing usually takes about a week, then shipping depends on the country and the shipping level you chose. We email the tracking link when it ships.

Damaged, misprinted or not what you ordered? Email us the order number and a photo, and we will reprint it or refund it.

Not arrived 30 days after you ordered? Email us and we will find it, reprint it or refund it.

A printed book is made to your order, so it cannot be returned for a change of mind. The terms of sale have the details.

Credits

Credits pay for the writing and never expire. When a step fails on our side, its credits go back to your account by themselves. Bought credits and they are not there? Email us with the email address on the receipt.

The PDF

Making a PDF takes a little while for a long book. If it says it could not be made, try again in a minute; if it fails again, use “Report a problem” on the book.

Your data

To see, export or delete your data, write to privacy@talebindery.com, or delete a book or your account yourself. The privacy policy says what we keep.

Who we are

Thinnika Tech AB, organisation number 559171-6872, Rapsbaggegatan 34, 218 39 Bunkeflostrand, Sweden.